Banana Republic Return Policy 2026: 30 Days, Encore Up To 60

The Banana Republic return policy for 2026 sits on a 30-day clock that every non-member shopper shares — but it quietly stretches to 45 or even 60 days the moment you're signed in as a Gap Inc. Encore member, and the path you choose between mail-back and in-store decides whether returns cost you anything at all. The policy itself is straightforward; the hidden gear shifts are where shoppers leave money on the table.

This guide breaks down the Banana Republic return policy for 2026 the way you'd actually use it on a Tuesday night when a blazer doesn't fit: the standard 30-day window pulled verbatim from the Gap Inc. Returns/Exchanges FAQ that covers Banana Republic, the three Encore tiers and how each one extends your effective window, how the free-by-mail and free-in-store paths really work, the unwashed-and-unworn condition rule every cashier applies, the gift-receipt path that quietly upgrades a merchandise certificate into a real gift card, the automatic Oct 15 – Jan 15 holiday extension that catches everyone by surprise, the differences between Banana Republic and Banana Republic Factory, and how the policy stacks up next to Gap, Old Navy, J.Crew, and Macy's. Every direct policy quote is verified against the Gap Inc. customer-service FAQ that explicitly lists Banana Republic alongside Gap, Old Navy, and Athleta as covered brands.

The 30-Day Banana Republic Return Window

The standard Banana Republic return policy is 30 days, and the Gap Inc. Returns/Exchanges FAQ — the page that explicitly covers Banana Republic, Gap, Old Navy, and Athleta — states it plainly: "Returns/exchanges must be made within 30 days of the delivery date (online purchases) or date of purchase (in store purchases). Returns/exchanges with sales receipt are accepted within 30 days of purchase."

Two things matter inside that one sentence:

• The clock starts on the delivery date for online orders, not the order date. If you ordered a wool blazer on October 1 and it landed on October 6, your 30-day window closes on November 5, not November 1. Banana Republic's online order page shows the delivery date stamp; that's the date the cashier (or the mail-return system) will check against.
• For in-store purchases, the clock starts at the date of purchase. That's the date on the receipt — not the day you took the tags off, not the day you tried it on at home.

That 30-day baseline puts Banana Republic in the same window as its parent-company siblings — Gap, Old Navy, and Athleta all run on the same 30-day Gap Inc. clock — and slightly behind broader-mall retailers like Nordstrom's no-time-limit case-by-case standard and Macy's 90-day default. Inside the 30 days, with a receipt and merchandise that meets the condition rule, your refund goes back to the original form of payment.

Encore Tiers: How 30 Days Quietly Becomes 45 or 60

This is the part that almost every Banana Republic shopper misses. Gap Inc.'s Encore loyalty program has three tiers, and the higher two extend the return window past the 30-day default. The FAQ explicitly states: "Some Encore Members have extended windows to return for merchandise credit."

Pulled verbatim from the Gap Inc. policy:

• Premier Members (signed in online, or who provided their phone number at the store register): "may return merchandise up to 45 days after purchase (or delivery) and will be issued a Merchandise Return Card (MRC) if the return is made over 30 days after purchase (or delivery)."
• All-Access Cardmembers — Encore members who use the Banana Republic Encore Credit Card or another Gap Inc. credit card: "may return merchandise up to 60 days after purchase (or delivery) and will be issued a Merchandise Return Card (MRC) if the return is made over 30 days after purchase (or delivery)."

In plain English: every Encore member still gets the regular 30 days for a refund to the original card. After day 30, the refund pathway changes to a Merchandise Return Card (MRC) — basically a store credit you can spend across Banana Republic, Gap, Old Navy, Athleta, and Banana Republic Factory — and the window itself extends to 45 or 60 days depending on which tier you're in.

The Core tier is the default Encore tier; it does not extend the return window past 30 days. Premier and All-Access are the two tiers where the math changes. The key practical takeaway: if you have a Gap Inc. credit card and shop at Banana Republic regularly, you effectively double your window — from 30 days to 60 days — without doing anything different at the register beyond making sure the card on the order matches your Encore account.

A few details people get wrong:

• You have to be signed in to your account online, or provide your phone number at the in-store register, for the extended window to attach to your purchase. A cash purchase made by a Premier Member who never gave their phone number reverts to the 30-day default; the system has no way to know which Encore tier the purchase belonged to.
• The MRC is not the same as a refund to your card. Once you're past day 30, the original card pathway closes. The MRC is a Gap Inc. merchandise credit valid across all four brands — useful, but not cash back.
• The window does not double-stack with holiday extensions. If your purchase falls in the holiday window (covered below), the holiday rule kicks in, not the Encore extension — whichever is more generous applies, not both.

Free Returns: Mail vs. In-Store

Banana Republic's shipping-modal language across the site is "Free returns, just in case" — a header that appears verbatim in the Gap Inc. shipping modal, with two bullet paths underneath:

• By mail: "To create a prepaid UPS return shipping label, use our interactive returns process." You log into your Banana Republic account or order-lookup page, generate the prepaid UPS label, attach it to the box, and drop it at any UPS location. Banana Republic does not charge a flat-fee return shipping cost the way Macy's now charges $9.99, H&M charges $3.99, or Zara charges $4.95; the mail-back path is free for qualifying items.
• In store: "with shipping confirmation email (printed or on mobile device) and card used for purchase." Walk into any Banana Republic location with your shipping confirmation email and the card you used, and you get the refund processed on the spot. Banana Republic Factory locations can also accept Banana Republic returns and vice versa — more on this in the cross-brand section below.

Two practical notes:

• The "qualifying items" qualifier matters. Final-sale items, Encore Market items, and third-party marketplace items are excluded from the free mail-back path — covered below.
• Mail returns process when Banana Republic receives the package, not when you drop it off. That means if you're at day 28 of a 30-day window, dropping a return at UPS on day 28 is fine — the date stamp from UPS counts as your return date — but if you're cutting the window very close and shipping from a remote area, the in-store path is faster.

The mail return path has one major hidden advantage: you don't have to find a Banana Republic store. The chain has consolidated significantly over the past decade, so for shoppers outside major metros, the closest physical Banana Republic might be 30 or 50 miles away. Free mail-back via a prepaid UPS label is the practical equivalent of universal coverage.

What "Unwashed and Unworn" Really Means at the Register

The Gap Inc. condition rule is one line, repeated across the Banana Republic, Gap, Old Navy, and Athleta FAQ pages: "Items should be in their original condition: unwashed and unworn. Items not in this condition will not be accepted."

That sentence does a lot of work. In practical terms:

1. Tags should still be attached. The hangtag and price tag are how the cashier verifies the item matches the receipt and confirms the original ticketed price. A snipped or missing tag does not automatically void the return on a clearly-new garment, but it pushes the return into the gray zone where the associate makes a judgment call.
2. The item cannot have been washed. A pair of chinos that's been through one laundry cycle fails the condition test, even if you regret the cycle. Tumble-dryer creasing, detergent residue on tags, or wash-softened cotton are all visual tells that void a return.
3. The item cannot have been worn. "Worn" at Banana Republic means used in public — to the office, to dinner, to a wedding. Trying it on at home and walking around the kitchen for 20 minutes does not count as wear; deodorant marks, perfume residue, or scuffed shoe soles do.

For shoes specifically, the test is whether the soles show outdoor wear. Indoor try-on with the original box, dust bag, and tissue paper intact is a clean return; one walk down a real sidewalk usually isn't, even on a brand-new pair.

For accessories — belts, ties, hats, sunglasses — the original packaging matters more than you'd expect. The FAQ explicitly says about sunglasses: "New sunglasses may be returned within 30 days of the delivery date if accompanied by the original case." The case is part of the original condition test.

Final Sale, Encore Market, and Other Non-Returnables

Banana Republic's two categorical exclusions are stated plainly in the FAQ:

• "Final sale items and items purchased in the Encore Market cannot be returned or exchanged."
• "Encore Market items are final sale and can't be returned, exchanged or refunded."

Final sale is the obvious one: any item the website or the in-store ticket marks as "Final Sale" — typically deep-discount clearance, holiday or seasonal merchandise sold at steep markdowns, or limited-edition collaborations — is not returnable. You'll see the "Final Sale" badge on the product page and on the order confirmation; if it's there, treat the purchase as a permanent decision.

Encore Market is Gap Inc.'s third-party marketplace within the Gap/Banana Republic/Old Navy/Athleta sites — items sold under Banana Republic's branding but fulfilled by partner sellers. These items: (a) are final sale, (b) cannot be returned to a Banana Republic store, and (c) must be shipped back directly to the third-party seller if they accept returns at all. The FAQ language: "Items sold and shipped by a third-party seller can only be shipped back to them by mail (unless marked as final sale)."

Other categories with limitations, per the FAQ text: maternity items "have limitations" (specifics not enumerated on the policy page), and certain personalized items, monogrammed gifts, and made-to-order pieces are typically non-returnable. If you're not sure, the product page or the order confirmation email will say.

The practical advice: read the product page before you check out. Banana Republic flags Final Sale prominently — usually in red text near the price — and a quick glance saves a return trip that won't be honored.

Gift Returns: With and Without a Gift Receipt

Banana Republic's gift policy is one of the most generous in mid-tier retail, and the two paths are spelled out verbatim in the FAQ:

• "Gifts returned with gift receipt or invoice will receive a gift card in the amount of the purchase price."
• "Gifts returned without gift receipt or invoice will receive a merchandise certificate in the amount of the current selling price."

The practical difference is significant:

• With a gift receipt, you get a Banana Republic gift card at the original purchase price. That card spends anywhere in the Gap Inc. brand family — Banana Republic, Gap, Old Navy, Athleta, Banana Republic Factory, Gap Factory, Old Navy Factory, Athleta Outlet. It does not expire under Gap Inc.'s standard gift-card terms, and it functions exactly like cash inside the brand ecosystem.
• Without a gift receipt, you get a merchandise certificate at the current selling price — which on a sale or markdown can be significantly less than what the gift-giver paid. The certificate is still useful (it spends across the same brands), but the dollar amount may be lower than expected.

If you're the gift-giver, request a gift receipt at checkout (online and in-store both offer it as an option). It costs nothing, it doesn't reveal the price to the recipient, and it preserves the full purchase price as gift-card value.

If you're the gift-recipient and you don't have a gift receipt, you're not stuck — you can still return the item for a merchandise certificate at the current selling price, then immediately reuse that certificate online or in any Gap Inc. store. The certificate behaves like cash inside the brand family; it just may be a smaller dollar figure than the gift-giver intended.

The Oct 15 – Jan 15 Holiday Extension

Banana Republic's automatic holiday extension is one of the most generous in mass-market retail, pulled verbatim from the FAQ:

"Items purchased in stores between October 15 and December 24 may be returned through January 15 the following year, or 30 days from delivery date (online purchases) or date-of-purchase (in store purchases), whichever is later."

A few key details:

• The extension is automatic. You don't have to flag it at the register, opt in, or ask for it — every purchase made in that window inherits the January 15 deadline by default.
• The "whichever is later" clause matters at the edges. If you bought something on December 23, your 30-day window naturally runs to January 22 — which is later than the holiday cutoff of January 15. The FAQ says "whichever is later," so your effective deadline is January 22, not January 15. The holiday extension never shortens your window; it only extends it.
• Items purchased before October 15 do not get the extension. A pair of pants bought on October 12 runs on the standard 30-day clock; only Oct 15 – Dec 24 purchases inherit the January 15 grace period.

This window is particularly relevant for gift purchases. A Banana Republic gift bought on Black Friday (typically late November) inherits a return window stretching into mid-January — which gives the gift recipient time to receive the gift on December 25 and still have nearly three weeks to come in and exchange.

Banana Republic Factory: How the Outlet Sibling Compares

Banana Republic Factory is the outlet/value sibling brand within the Banana Republic family — separate stores, separate website (bananarepublicfactory.gapfactory.com), separate styling, but the same parent company. The return policy is governed by the same Gap Inc. Returns/Exchanges FAQ, so the headline rules are identical:

• 30-day window from delivery (online) or date-of-purchase (in-store)
• Items must be unwashed and unworn
• Free returns by mail (prepaid UPS label) or in-store
• Final sale items not returnable
• Same Encore tier extensions (45 days Premier, 60 days All-Access Cardmember)
• Same Oct 15 – Jan 15 holiday extension

The cross-brand wrinkle: the FAQ explicitly notes the four brands covered are "Gap, Old Navy, Athleta, Banana Republic, or Banana Republic Factory." That is, Banana Republic Factory is treated as a fifth brand alongside the main four for return-acceptance purposes. In practice that means a Banana Republic store can accept a Banana Republic Factory return (and vice versa), but the policy reserves the right to require the return to go back to the original-brand store or to the mail-back path for inventory and tagging reasons. If you bought at Factory and need to return, the cleanest path is to ship it back via the prepaid UPS label or visit a Factory location.

The most common mistake: assuming Banana Republic Factory items have a longer outlet-style window. They don't. The same 30-day clock applies, with the same Encore extensions.

Cross-Brand Returns: Gap, Old Navy, Athleta, and Factory

Inside Gap Inc.'s four-brand family, returns can theoretically cross brands, but the practical experience varies. The FAQ is careful to say returns and exchanges work "within Banana Republic, Gap, Old Navy, Athleta, or Banana Republic Factory" — that wording technically allows a Gap return at a Banana Republic store, but cashiers will often direct you to the original-brand location or to the mail-back path because their POS system is configured for their own brand inventory.

The reliable paths:

• Return to the same brand's store, in person: always works, fastest.
• Return to any same-brand location, including Factory ↔ mainline: Banana Republic accepts Banana Republic Factory and vice versa.
• Mail-back via your online order's prepaid UPS label: works for any Gap Inc. brand; the label points to the right warehouse automatically.

Don't try: walking a Banana Republic mail order into a Gap store unannounced. The cashier may help you out as a one-time courtesy, but the POS system isn't set up for it and you'll end up at the brand-correct store or on the mail-back path anyway.

Refund Timing: When the Money Actually Hits

Gap Inc. does not publish a hard SLA on refund timing — the FAQ doesn't include a specific X-business-day window for when a credit card refund appears on your statement. Based on the broader industry pattern and Gap Inc.'s own historic processing times, here's what to expect:

• In-store returns to the original card: refund typically appears on the card within 3-5 business days after the cashier processes the return, depending on your issuing bank. Some banks (Capital One, Discover) post within 24 hours; others (Citi, Wells Fargo) can take up to 7 days.
• Mail-back returns: Banana Republic processes the refund after the package arrives at the warehouse and the items are inspected — typically 5-10 business days from when you dropped the package at UPS. Once Banana Republic posts the refund, your card processor's own timeline kicks in (another 1-7 days).
• Refunds to a Merchandise Return Card (MRC) (Encore Members past day 30): the MRC is issued at the register or mailed to the address on file; no card-processor wait, but for online mail-back returns, the MRC arrives by mail or as a digital code within 5-7 business days.
• Refunds for gift card payments: the refund goes back to the original gift card; you'll need to keep the gift card or screenshot the gift-card number to retrieve the refund.

For a deeper dive on the multi-step path between an in-store refund and your bank balance, see how long a refund actually takes.

If you're returning by mail and the deadline is tight, drop the package at UPS before the window closes — the postmark date is what counts for the return-window check, not the arrival date at the warehouse.

Third-Party Marketplace Items and Encore Market

Gap Inc. operates an in-site marketplace called Encore Market, where third-party sellers list curated items under the Banana Republic / Gap / Old Navy / Athleta umbrellas. These items have a categorically different return rule, pulled verbatim from the FAQ:

"Items sold and shipped by a third-party seller can only be shipped back to them by mail (unless marked as final sale)."

And separately: "Encore Market items are final sale and can't be returned, exchanged or refunded."

Two distinct categories sit inside this:

• Encore Market items: completely non-returnable. Treat these as permanent purchases. The product page will say "Encore Market" near the seller line.
• Third-party-fulfilled items on the regular Banana Republic site: not categorically final-sale, but they must be mailed back to the original seller — not returned to a Banana Republic store, not mailed back to Gap Inc.'s warehouse. The seller's return label and address come with the original shipment or via the order page.

The order confirmation email always indicates whether an item shipped from a Gap Inc. warehouse or from a third-party seller. If you're not sure, check the order detail page before assuming the standard policy applies.

How Banana Republic Compares to Other Mid-Tier Workwear Retailers

Inside the broader mid-tier mall-and-workwear category, Banana Republic's window is on the tighter end. Here's how the standard non-member windows stack up:

Retailer	Standard window	Mail-back fee	Free in-store returns	Holiday extension
Banana Republic	30 days	$0 (prepaid UPS label)	Yes	Oct 15 – Jan 15
Gap	30 days	$0 (prepaid UPS label)	Yes	Oct 15 – Jan 15
Old Navy	30 days	$0 (prepaid UPS label)	Yes	Oct 15 – Jan 15
Macy's	90 days	$9.99	Yes	Extended for gifts
Nordstrom	No fixed limit (case-by-case)	$0	Yes	Built into baseline
JCPenney	60 days	Varies	Yes	Extended for holidays
Kohl's	180 days	$0 for Kohl's Card	Yes	Built into baseline

The headline comparison: Banana Republic's 30-day window is the shortest in this comparison set, matched only by its Gap Inc. siblings. The Encore extension is what closes the gap — All-Access Cardmembers operate on a 60-day clock, which is the same window as JCPenney's default, and Premier Members operate on 45 days, between JCPenney and the Gap Inc. default.

If you regularly shop at Banana Republic, the math strongly favors enrolling in Encore (free) and using the Banana Republic Encore Credit Card if you're going to charge the purchase anyway — the doubled window is functionally a financial benefit.

For a fuller cross-retailer breakdown, see Purchy's return policy comparison chart for 2026 and the best return policies for 2026.

Common Mistakes That Void a Banana Republic Return

Eight specific mistakes that turn a clean return into a denied one:

1. Cutting the tags off before deciding. Once the hangtag is detached, the cashier has discretion. With the tag still attached, the system reads as obvious "new condition" and the return goes through without question.
2. Washing the item before deciding. Wash residue, fabric softener smell, detergent stains on tags — all visual disqualifiers. The condition rule is "unwashed and unworn" and washing voids the return outright.
3. Throwing away the original packaging. For shoes especially, the box is part of the condition test. Beauty items, sunglasses, and accessories all expect original packaging.
4. Buying Final Sale items expecting flexibility. Final Sale is final at Banana Republic. The site marks it clearly; ignore the marker at your own risk.
5. Buying from Encore Market without realizing it. Encore Market items are categorically final-sale. Always check the seller line on the product page before checkout.
6. Not signing in to your Encore account at checkout. A Premier or All-Access purchase made without being signed in (or without providing your phone number in-store) won't get the extended-window benefit. Sign in every time.
7. Forgetting the gift receipt was an option at checkout. Gift-giver mistake: a gift receipt costs nothing and upgrades the recipient's return path from merchandise certificate (current selling price) to gift card (purchase price). Always select it.
8. Mail-returning past day 30 expecting an original-card refund. Past day 30, the only available pathway is the Merchandise Return Card (and only if you're an Encore Premier or All-Access member). Non-members past day 30 do not get a return at all.

Tips for a Smoother Banana Republic Return

Six concrete tips that consistently work:

• Snapshot the order confirmation email. It's your proof of purchase for both mail-back and in-store returns. Save it to your photos folder or to a tracking app.
• Use Purchy or a similar deadline tracker to log the return window. The 30-day clock starts on delivery for online orders, and most people forget the exact date by the time they're ready to return. Logging "deadline: November 5" the day the package arrives means you'll have a reminder well before the window closes.
• Drop the return at UPS the same week you decide. The mail-back path takes 5-10 business days for processing once the package arrives. Dropping it Monday means refund hits the card by the following Monday or Tuesday at the latest.
• Bring the card you used for in-store returns of online orders. The FAQ specifically calls this out — Banana Republic requires the card used for purchase to process an in-store refund of an online order.
• If you're paying with an Encore Credit Card, time bigger purchases for the start of a month. That maximizes the 60-day window you have to evaluate the purchase before the return deadline closes.
• For gifts, request a gift receipt every single time. It costs nothing, it doesn't reveal the price, and it upgrades the recipient's return value.

For a wider read on every retailer's policy and how to optimize across all of them, see Purchy's price adjustment policy guide and how to never lose money on returns.

Frequently Asked Questions

What is the Banana Republic return policy in 2026?

The standard Banana Republic return policy is 30 days from the date of delivery (online) or date of purchase (in-store) with a sales receipt. Items must be in original condition — unwashed and unworn — to be accepted. Returns can be made for free by mail using a prepaid UPS label generated through Banana Republic's online order page, or for free in-store at any Banana Republic location.

How long do I have to return a Banana Republic item if I'm an Encore Member?

It depends on which Encore tier you're in. Core Members get the standard 30 days. Premier Members (signed-in online or who provided a phone number in-store) get up to 45 days, with a Merchandise Return Card issued after day 30. All-Access Cardmembers (Encore members using a Banana Republic or Gap Inc. credit card) get up to 60 days, with a Merchandise Return Card after day 30.

Are Banana Republic returns free?

Yes, mail and in-store returns are both free for qualifying items. The mail-back path uses a prepaid UPS label generated through Banana Republic's online order page; in-store returns are free at any Banana Republic location. Banana Republic does not charge a flat-fee return shipping cost the way Macy's, H&M, and Zara now do. Final-sale and Encore Market items are excluded from the free-return path because they're non-returnable in the first place.

What does "unwashed and unworn" mean at Banana Republic?

The Gap Inc. condition rule applies across Banana Republic, Gap, Old Navy, and Athleta: "Items should be in their original condition: unwashed and unworn. Items not in this condition will not be accepted." In practice that means tags still attached, no laundry-cycle exposure, no outdoor wear, and original packaging intact for shoes, accessories, and sunglasses.

Can I return a Banana Republic gift without a gift receipt?

Yes, but the refund pathway changes. With a gift receipt, you get a Banana Republic gift card at the full purchase price. Without a gift receipt, you get a merchandise certificate at the current selling price — which on a sale or markdown can be less than what the gift-giver paid. Both the gift card and the merchandise certificate spend across Banana Republic, Gap, Old Navy, Athleta, and Banana Republic Factory.

Does Banana Republic have a holiday return extension?

Yes. Items purchased between October 15 and December 24 can be returned through January 15 of the following year, or 30 days from delivery (or date of purchase), whichever is later. The extension is automatic — you do not need to flag it at the register or opt in. The "whichever is later" clause means late-December purchases follow their normal 30-day window instead of the January 15 cutoff if that's longer.

Can I return a Banana Republic Factory item at a Banana Republic store?

Generally yes — Banana Republic stores accept Banana Republic Factory returns and vice versa, per the FAQ's cross-brand acceptance language. The cleanest path, however, is to return to the same-brand store (Factory item → Factory store) or to use the prepaid UPS mail-back label, because POS systems are configured for their own brand inventory and a cross-brand return can take longer to process.

What items cannot be returned to Banana Republic?

Final sale items and Encore Market items are categorically non-returnable per the FAQ. Maternity items have unspecified limitations per the policy page, and third-party-fulfilled items (sold under Banana Republic branding but shipped by partner sellers) must be returned by mail to the seller, not to Banana Republic. Personalized, monogrammed, and made-to-order items are typically non-returnable; the product page or order confirmation will indicate.

How long does a Banana Republic refund take to hit my card?

In-store returns to the original card typically appear within 3-5 business days, depending on your issuing bank. Mail-back returns take longer: Banana Republic processes the refund 5-10 business days after the package arrives at the warehouse, and then your card processor's timeline adds another 1-7 days. Refunds to Merchandise Return Cards (Encore members past day 30) are issued instantly at the register or via mail / digital code within 5-7 business days for online returns.

The Bottom Line

Banana Republic's 30-day return policy is short by mid-tier retail standards, but two design choices make it more shopper-friendly than the headline number suggests: returns are genuinely free through both mail and in-store paths, and the Encore membership tier system quietly extends the window to 45 or 60 days for shoppers who sign in or pay with the brand credit card. The automatic October 15 – January 15 holiday extension is one of the most generous in the category and applies without any action on the shopper's side. And the gift-receipt policy is one of the rare mid-tier policies that returns full purchase price (as a gift card) rather than current selling price.

The single biggest mistake non-member shoppers make is treating Banana Republic's 30-day window as if it were Macy's 90-day window or Kohl's 180-day window. It isn't. The 30-day clock is real, and after day 30 the only path that remains is the Merchandise Return Card for Encore Premier/All-Access members — non-members past day 30 are out of options. Set a return-deadline reminder the day your package arrives, and you'll always operate inside the window.

If you'd like Banana Republic and every other retailer's return window to track itself automatically — based on the order confirmation email you already get — that's exactly what we're building at Purchy. Join the waitlist for early access.

Policy verified against the Gap Inc. Returns/Exchanges FAQ (covers Banana Republic, Gap, Old Navy, and Athleta) on May 31, 2026. Return policies change — always confirm directly with the retailer before making a return. The Banana Republic customer service page is the primary entry point for live policy questions.